Before Activating Your Alarm System;

• Securely lock all exterior doors, including sliding/swinging patio doors. All deadbolt devices should be engaged, as well as any security bars.
• All windows must be closed and locked to ensure that all contacts are properly aligned.
• Make sure that newly placed items or decorations around doors and windows do not interfere with either the door or window contacts or the motion sensors.
• Secure any interior/exterior garage entry doors with a deadbolt device.
• Be sure to close your overhead door when exiting the garage.
• Keep pets, helium-filled balloons, fans, heaters, plants, etc., away from motion sensor areas.
• Once arming your system, be sure to make your exit in the time allowed.
• Wait a few minutes before driving off to make sure your alarm system does not cause a false activation.
• If your alarm system should activate, don't panic! Re-enter your home or business, then enter your code to deactivate your alarm. Contact central station and let them know it's a false alarm. 
• Make sure your emergency contact list is current and accurate. Review this list about every 6 months to be sure all contact information is correct.
• Do not give out your alarm code to just anyone. Only a family member or trusted friend should know the code and be able to operate your system. 
• A Monitored alarm systems is effective at deterring burglars.

Other tips to help prevent false alarms;

• Make sure you Test your system monthly.
• Visually inspect your system to be sure all devices are securely mounted.
• Review your procedures for arming and disarming your system. If you need a user guide you may call our office or you can get one from our website under customer resources.
• Make sure everyone who has access to your home/business is familiar with your alarm system.
• Teach everyone how to cancel a false alarm.
• Keep your central station phone number in an easy to find location.
• Contact us to assign each person their own personal passcode.
•  BE SURE TO TEST YOUR SYSTEM MONTHLY.
• BE SURE TO CONTACT HEIM BEFORE CHANGING YOUR TELEPHONE SERVICE SO WE CAN DISCUSS YOUR OPTIONS.